Dynamic Discourse

RSS for Dyn Inc Open Dialogue

Dynamic Discourse is the blog of Dyn Inc. and contains content about DNS, email, Internet traffic management, routing, and other topics from Dyn Inc. staff.

11 Mar 2010

In part one, we took a look at 2009 and how successful it was for our support team and for our customers. As successful as it was, one of the first things we did in 2010 was to say goodbye to the "support team" moniker and usher in the era of the DynDNS Ninja Squad. Same places, same faces (well, at least under the mask, the faces are the same), but different name and different attitude.

11 Mar 2010

During the first quarter of each year, the DynDNS Ninja Squad (RIP "Customer Support Team") sits down and discusses the previous year's goals, how we achieved those goals, and our goals for the year to come. We had a great meeting last Thursday, and I'd like to share some of the highlights to let you know what's on our minds.

In 2009, our goals were:

* Improve the customer's experience
* Improve communication to, from, and within the support department
* Allow individual support techs to explore projects they are interested in

11 Mar 2010

This past week, our team from Dyn Inc., in collaboration with CircleID, has been bringing you a timely video blog with updates from ICANN 37 in Nairobi, Kenya (March 7-12, 2010). This is not the first time that Gray Chynoweth, our GC & VP, Business Operations, has traveled the globe in support of ICANN, but this is certainly the best video blog we've ever delivered.

06 Mar 2010

How Active Failover, Load Balancing, Global Server Load Balancing and CDN Management are done in the cloud.

I’m not going to spill the beans on that first sub-head just yet. Read this intro, first!

23 Feb 2010

Below you will find an email that was just sent out to UNH (the largest state school in New Hampshire where our Biz Dev Manager, Josh graduated from). Emails have also been sent to Bentley University (my alma mater where I spoke on a sales and management panel yesterday) and SNHU (the local university where many of our interns come from and our Strategic Partner Manager, Brian Brady, got his degree) in an effort to find a Business Development Representative (BDR) for our fast-growing Internet business in Manchester, NH. We tweeted this call-to-action out as well: http://bit.ly/bDLVBW

16 Feb 2010

Encouraging Users to "Tweet Nerdy to Me"

We've been getting a lot of great props over the past month regarding our utilization of social media channels and I wanted to use Discourse to ensure that our audience at Dyn.com got a chance to see what all the buzz is about and continue to learn more about why we made the SM shift and dove in with both feet.

08 Feb 2010

As we all know, tonight was Super Bowl 44 in the United States. After an amazing recovery from behind, the New Orleans Saints took the game 31 to 17 over the Indianapolis Colts. During the course of the game, Dyn Inc.'s own network operations team was standing by to monitor the health of the Internet as a whole, and how our DNS operations ran throughout the event. Since we have some huge brands and companies using our DNS platforms, we wanted to put in the effort to make sure things were running smoothly.

05 Feb 2010

Let's Hope it's Legit. We're Ready to Lead the Charge

We recently received some communication about a new website aimed to bring transparency to the world of managed DNS. This 3rd party site's objective appears to be to about "comparing facts, numbers, statistics," with no spin, sales bias, marketing fluff, or the new term I recently learned, "marchitecture."

04 Feb 2010

Now that content channels like Twitter, LinkedIn, YouTube, Flickr and Facebook are combining forces with blogs, community forums, SEM, specialty IT help sites and news sources specific to the Web 2.0 and Social Media space (i.e.

04 Feb 2010

Welcome to the family. What’s next?

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